Quality Assurance Professional - Mumbai - SemiTech Chat (US) -Sitel
New
QAP
Quality Analyst- Operations
Roles and Responsibilities:
Responsible for calibrating and supporting quality standards.
Participates in joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyze customer satisfaction and dissatisfaction da...